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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions - Michael L. George

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

$39.25

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing env...Read More
Uncommon Service : How to Win by Putting Customers at the Core of Your Business - Frances Frei

How to Win by Putting Customers at the Core of Your Business

$44.95

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.In Uncommon Service, Frances Frei and Anne Mor...Read More
The Best Service Is No Service : How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs - Bill Price

How to Liberate Your Customers From Customer Service, Keep Them Happy, and Control Costs

$35.75

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the ...Read More
New Fix-It-Yourself Manual : How to Repair, Clean and Maintain Anything and Everything in andaround Your Home - Reader's Digest

How to Repair, Clean and Maintain Anything and Everything in andaround Your Home

$31.75

The indispensable reference guide for every homeowner, guaranteed to help you maintain and improve your home while saving time and money. Covering everything from replacing faulty faucets and showerheads to curing the quirks of an air conditioner, this book provides step-by-step illustrated instructions, plus a comprehensi...Read More
Fix it Yourself! : A Practical Guide to Essential Home Repairs and Maintenance - Reader's Digest

A Practical Guide to Essential Home Repairs and Maintenance

$33.00

Don't wait for that elusive (and expensive) tradesperson to call - with the help of this brilliant home maintenance manual you can tackle all of those repair and maintenance jobs yourself! From leaking gutters or squeaking floorboards to peeling paint, torn flyscreens or a sagging fence, you can save money and have the satisfac...Read More
Fix it Yourself : A Practical Guide to Essential Home Repairs and Maintenance

A Practical Guide to Essential Home Repairs and Maintenance

$24.95

There’s no need to wait for that elusive (and expensive) tradesperson to call – with the help of this brilliant home DIY manual you can successfully tackle many repair and maintenance jobs yourself. From leaking gutters or squeaking floorboards to peeling paint, from torn flyscreens to a sagging fence, this book helps you s...Read More

In business, outsourcing involves the contracting out of a business process (e.g. payroll processing, claims processing) and operational, and/or non-core functions (e.g. manufacturing, facility management, call center support) to another party (see also business process outsourcing). The concept outsourcing came from the American Glossary outside resourcing and it dates back to at least 1981. Outsourcing sometimes involves transferring employees and assets from one firm to another, but not always. Outsourcing is also the practice of handing over control of public services to for-profit corporations.

Outsourcing includes both foreign and domestic contracting, and sometimes includes offshoring (relocating a business function to a distant country) or nearshoring (transferring a business process to a nearby country). Many people confuse outsourcing and offshoring however they are different. A company can outsource (work with a service provider) and not offshore to a distant country. For example, in 2003 Procter and Gamble outsourced their facilities management support, but it did not involve offshoring. Financial savings from lower international labor rates can provide a major motivation for outsourcing or offshoring. There can be tremendous savings from lower international labor rates when offshoring.

The opposite of outsourcing, insourcing, entails bringing processes handled by third-party firms in-house, and is sometimes accomplished via vertical integration. However, a business can provide a contract service to another organization without necessarily insourcing that business process.

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